Each stop taught me something I carried to the next. Follow the line from today back to the start.
Large programmes get noisy. I bring the temperature down and help a room hear itself again.
I turn something tangled into something everyone can read, agree on and act from.
I hold it open until everyone shares the same picture, then I write it down.
From floor walks to leadership forums, from Geneva to New York, London and Shanghai. People know I will come to them.
Change, Delivery and Engagement, and where each one was built.
Founder
Carrying forward: a way of working that leaves a named owner inside the organisation.
Head of Transformation Processes, Operations Excellence Lead
Learned here: change saturation is real, and a region needs one person watching the whole picture.
Head of Operational Solutions
Learned here: a global template lands when local teams help decide what to fix first.
Strategic Relationship Partner
Learned here: training lands when the people who built the process help teach it.
Quality Assurance Lead and Senior Test Manager
Learned here: the business, and the test report second, should decide when something goes live.
Test Coordinator, SAP rollout
Learned here: when users feel like partners, acceptance becomes adoption.
Test Manager and Test Architect
Learned here: how a brand runs, from the brand down to the store, and the people who make it run.
Test Manager and User Acceptance Lead
Learned here: nine years on one programme teaches you what lasts after the project team leaves.
Technology Consultant
Where it began: the habit of asking the user before the architect.
Economics taught me that people act on what an organisation rewards. Information systems taught me that a system and the people who use it shape each other. The certifications followed, each one earned alongside the work.
Since November 2025, International Business Management. I teach business change and end-to-end processes from real SAP programmes, including the human side: an optimised process delivers its value when the people running it understand it, own it and use it well. On 1 October 2026 I delivered two three-hour classes in a day, and asked the students afterwards how it had landed for them. The lecture, slide by slide →
A talk for Inside Africa’s thirtieth anniversary in Geneva, 11 October 2026, on turning an idea into something real, told through the first months of Trinity. The talk →
Geneva Korean Church, since 2020. I walk alongside students and early-career professionals as they make academic, career and personal decisions.
Since 2014. Accounts, budgeting and tax returns for a community I have belonged to for many years.
Languages: English and Korean, natively. French at a basic level. Based in Geneva, working across Switzerland, the UK and Korea.
The next step is the smallest one: a conversation between the two of us, with no obligation attached.
